Customer Care Plans

We take service very highly at Diverse Home Control Pros, that is why we provide quality service agreement packages that are personalized for your home or business.

Palm Plan

$ 69
/per month*
  • Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
  • On-Site Response Within a week, During Weekday Business Hours**
  • Proactive System Monitoring & Access Support
  • Device Password Backup
  • Xfinity Premium Support
  • No "Truck Roll" Fee
  • Recorded Surveillance Footage Retrieval
  • Firmware updates
  • Service Equipment Loaners
  • Reduced Rate For On-Site Service​
  • Remote Programming (Two Hours Per Month)
  • Complimentary Preventive Maintenance Visit (One Visit Per Year)
  • Upgrade Equipment Discounts
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Beach Plan

$ 149
/per month*
  • Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
  • On-Site Response Within 72 Hours During Weekday Business Hours**
  • Proactive System Monitoring & Access Support
  • Device Password Backup
  • Xfinity Premium Support
  • No "Truck Roll" Fee
  • Recorded Surveillance Footage Retrieval
  • Firmware Updates
  • Service Equipment Loaners (when applicable)
  • Reduced Rate (10%) For On-Site Service
  • Remote Programming (One Hour Per Month)
  • Complimentary Preventive Maintenance Visit (One Visit Per Year)
  • 10% OFF Select Products
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Ocean Plan

$ 239
/per month*
  • Unlimited Technical Phone/Text/Email Chat Support During Weekday Business Hours**
  • On-Site Response Within 48 Hours During Weekday Business Hours**
  • Proactive System Monitoring & Access Support
  • Device Password Backup
  • Xfinity Premium Support
  • No "Truck Roll" Fee
  • Recorded Surveillance Footage Retrieval
  • Firmware Updates
  • Service Equipment Loaners (when applicable)
  • Reduced Rate (20%) For On-Site Service
  • Remote Programming (Two Hours Per Month)
  • Complimentary Preventive Maintenance Visit (Two Visits Per Year)
  • 20% OFF Select Products
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POPULAR

Help Page / Support App

Our custom support help page provides our clients with the ability to fix issues as they occur such as rebooting frozen cable boxes.

Priority Scheduling

Move to the top of the line with our priority scheduling.

System Updates

As technology constantly improves, updates ensure your system always has the latest features.

Preventative System Monitoring

Select systems include active monitoring capabilities when issues occur.

Extended Service Hours

We are available when you need us. Our support team is available for extended service hours on select service plans.

Service Provider Support

We understand that your time is valuable so we provide support for most Xfinity related issues. Reach out to our support team instead of waiting on the phone for Xfinity Internet related issues.

Customer Care Plans FAQ

Smart home products have come a long way and are much more reliable than ever before. That being said, these products are much more sophisticated and just like any electronics, can experience problems. We do our best to make sure the products we sell have lower failure rates, but rarely is technology 100% problem-free.

While we strive to provide the best service possible, electronics can experience problems over time. Our service agreements can provide maintenance and remote service capabilities that minimize the downtime you may experience and reduce or eliminate unexpected costs.

Yes, we send over our agreement that have details on what is provided.

We will always provide the best service possible for our clients. Our service agreements are for those who want services that go above and beyond basic expectations. With preventive maintenance in some of our programs, we can proactively prevent many problems from occurring. Most dealers are not able to offer this higher level of service option, but we want to make sure that every client has an option to get service that meets their needs.

We invoice annually (12 months) when the system is deployed and you will be invoiced for renewal prior to your system’s anniversary date.

We are able to monitor most devices that are connected to the wireless or wired network. Internet speeds along with signal strength and outages.

We will provide a solution while your equipment is being serviced to prevent downtime.